FAQ
208-881-7550
Birch Tree
  RV Rentals

Your Gateway to Adventure

Frequently Asked Questions

Where are we located? 
Our address is 610 Main Street  Ashton, Idaho 83420 . Please feel free to call if you have questions.  208-881-7550


What are our hours?
We are open 6 days a week Monday through Saturday 9am to 5pm. We are closed Sunday except by appointment. 


How much does it cost to rent a trailer? 
We have different rates for each size of trailer. Check out our RVs and rates here.


What kind of deposits are there?
There is a $100 cleaning deposit and $500 Security deposit. When the trailer comes back clean, with no damage, it hasn’t been smoked in, and water, septic, and garbage emptied you will get the the $500 security deposit and $50 of the cleaning deposit back.
We also have a $25 propane deposit. When you bring the trailer back just bring the receipt showing that you filled the propane on the same day of your return and we will refund the $25.


What are the pick up and drop off times?  
You are able to pick up your rental between 12pm-5pm on the day of your pick up. We need them dropped off no later than 12pm on the last day of your rental.


What if I return the trailer before the date it is due back?
No refunds will be made for early returns or late pick ups.


What if I am late in returning the trailer?
The trailer is due back by 12pm on the day of return. A late charge of $25 per hour will be charged for the first 5 hours, then $50 per hour after that. If you know that you will be running late call us at least 2 hours before your meeting time and we will adjust. Please keep in mind that there could be someone picking up the same trailer you will be dropping off so do your very best to be on time or early, so they aren’t delayed starting their camping trip.


What are the trailers stocked with?  
We provide some cleaning supplies, one roll of paper towels, 2 rolls toilet paper, dish soap, and all necessary electric and sewer hookups. We will fill the water tanks for you if you need. All our RVs come with a TV. We have the option to have the trailers fully stocked with pots, pans, cooking utensils, plates, cups, bowls, eating utensils, towels and wash cloths. This option is an additional $65.


Are pets allowed in the trailer?

Pets are not allowed inside the trailer. If we see evidence of a pet in the trailer there will be a cleaning charge of $500.


Can people ride in the trailer while we are traveling?
No. There are no seat belts in the trailers. Please have all passengers in the vehicles, with seat belts on while traveling.


Is there a maximum mileage we can put on the trailers?
Nope, you can take the trailer from coast to coast.


Can we travel out of the country with your trailers?
You can take our trailers into Canada, but not Mexico.


How do I pay for my rental?
We accept credit card online, over the phone or in person. We can also accept cash in person.


Can we tow another trailer behind your trailer?
No. It can be very difficult and unsafe to pull two trailer at one time. We will not allow you to take the risk.


What if I have to cancel my reservation?
You may cancel your reservation up to 5 days prior to the pick-up date and you will be refunded 100% of your deposit.  4 days or less notice you will forfeit 100% of your deposit.


Do the trailers have air conditioning?
Yes they are equipped with A/C and heating. The A/C units will not work without 110 power. The rental unit must either be plugged into an external 110 power source or you must start the generator to have any 110 access inside the rental unit.


Is there an on board generator? Is there a charge for the generator?
The generator isn’t on board. You will need to request it when you book. We do charge an extra $40 per day to rent the generator. There is also a $200 deposit, when the generator comes back with no damage and the gas tank is full you will get the $200 back. It does run on gas. We don’t have a limit to the hours you put on the generators.


How do I reserve a trailer? 
Take a look at our trailers on our website. When you're ready to make a reservation give us a call at  208-881-7550 to reserve over the phone.


Do we need to have a brake controller installed in my vehicle?
It isn’t required but if you will traveling over steep passes it is recommended.


Do we have Tent Trailer and Toy Haulers?
Unfortunately no. We may be adding them to our fleet in the future.


What type of wiring connection is required?
We provide any power converters that you should need, for both hooking to your vehicle and plugging in at your campground.


Is there a minimum night rental?
We do require a 3 night minimum rental. 


Do you charge for insurance?
Yes, when you check in you will be presented with different insurance options.


What size of hitch do we need to bring?
You don’t need to bring one. We provide a hitch with each rental.


How do I know If my vehicle can pull the trailer?
The owner’s manual of your vehicle will give you a gross vehicle weight rating (GVWR) or you can find your vehicle's GVWR here. Then check what the weight of the trailer is on our web site. You should stay about 500lbs to 1000lbs away from your GVWR because the weight on our web site is not including any water or any of your personal items.


Do I have to go to a campground with full hook-ups?
Nope, we have solar panels & batteries on the trailer that should last you during the trip. Please keep in mind that some things in the trailer won’t work unless the trailer is hooked to external power; for instance tv, power outlets, and AC. If you are staying for more than a few days, make sure to be conservative with your electricity and water. If you are staying somewhere without hook-up once those things are gone they are gone.


If a unit is available what kind of minimum notice do you require?
If we have a trailer available you can rent same day. Just give us a couple hours notice so we can get things ready for you.


Do you rent trucks to haul the trailers?
No we don’t but we can deliver the trailers directly to your camp site for just $2 per mile from our location. Contact us to get a quote.  208-881-7550